Frequently Asked Questions — BlissBox Gifts

Have questions about our gift boxes? We've got answers. If you don't see what you're looking for, contact us — we respond within a few hours.

About Our Gift Boxes

What's inside the gift boxes?

Each BlissBox is curated around a specific theme and occasion. Most boxes include a combination of: a soft cozy blanket, a hand-poured scented candle, a ceramic mug, gourmet treats and chocolates, and spa or self-care essentials. The exact items vary by box — each product page lists exactly what's inside.

Are your gift boxes handmade?

Yes — every BlissBox is hand-packed by our team in Charlotte, North Carolina. We arrange each item by hand to ensure the presentation is beautiful every time.

Can I customize a gift box?

Our gift boxes come pre-curated with specific themes. The Personalized Bridesmaid Gift Boxes can be customized with a name, role, and gift message at checkout. For other custom requests, contact us and we'll see what we can do.

Will the recipient see the price?

Never. We never include pricing information, receipts, or invoices in gift shipments. The box arrives beautifully packaged with nothing except the gift and your personal message.

Shipping & Delivery

How fast do you ship?

Every order ships the next business day. If you order today, your gift is on its way tomorrow.

How long does delivery take after shipping?

Most orders within the continental USA arrive within 2–4 business days of shipping. Total time from order to delivery is typically 2–5 business days depending on your location. You'll receive tracking information as soon as your order ships.

Is shipping free?

Yes — free shipping on every order, anywhere in the USA. No minimum purchase required.

Do you ship internationally?

Currently we ship within the United States only.

Gift Presentation

Do I need to wrap or assemble anything?

Nothing. Every BlissBox arrives completely gift-ready — beautifully arranged, no wrapping or assembly needed. Just order and it ships directly to the recipient.

Can I include a personal gift message?

Yes — add your message at checkout and we'll include it with the box. No price information is ever included.

Can I ship directly to the recipient?

Absolutely — just enter their address at checkout. This is how most of our customers order.

Discounts & Offers

Do you offer any discount codes?

Yes. We currently offer the following codes:

• WELCOME10 — 10% off your first order (subscribe to our email list)
• REVIEW10 — 10% off your next order when you leave a review
• SAVE15 — 15% off orders over $120 (great for buying 2+ boxes)
• BULK20 — 20% off orders over $250 (corporate and bulk orders)

Do you offer corporate or bulk pricing?

Yes. For orders of multiple boxes — employee appreciation, client gifts, bridesmaid sets — use code BULK20 for 20% off orders over $250. For larger volume, contact us directly for custom pricing.

Orders & Payments

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or modify my order?

Because we ship next business day, please contact us immediately if you need to make changes. We'll do our best to help before the order ships.

Returns & Issues

What is your return policy?

If you're not satisfied, contact us within 30 days of delivery and we'll make it right.

What if my order arrives damaged?

Contact us immediately with photos and we'll send a replacement right away.

Still have questions?

Contact us here — we typically respond within a few hours.

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